皇冠岗位职责

2023年11月28日发(作者：四驱越野车二十万以内)

JOB DESCRIPTION

岗位职责

JOB TITLE: SENIORPA SUPERVISOR

职位 高级PA主管

AREA/DEPARTMENT: ROOMS DIVISION/HOUSEKEEPING

部门 房务部/管家部

JOB BAND: 3LEVEL

级别 三级

REPORTS TO:EEPER

直接上级 行政副管家

POSITIONS SUPERVISED:PA SUPERVISOR

下级 公区主管

JOB SCOPE：

工作范围 Supervision and control of the pa operations to ensure good

the product and service quality ; responsible for the

department of supervision and coordination, the department to

ensure that the pa has a specialized and highly efficient style;

responsible for the flowers and green, and, house keeping with

the work of the statistics. In the Executive Housekeeper and

the Asst. Exec. Housekeeper, with the department of

management responsibility for.

监督和指挥PA部的运作，确保良好的产品和服务质量；

负责管家部工作的监督和协调，以保证管家部PA有一个

专业的和高效率风格；负责酒店鲜花、绿化、杀虫、清洁

费用的统计分摊工作。在行政管家、行政副管家不在时，

暂时履行部门管理职责。

TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set

out in the Job Description to the required standards.

证明：本人确认已阅读了本职责描述，并同意在工作职责描述中所规定的职责。

Signature: 签名……………………………………………………………………………………

Date: 日期 …………………………………………………………………………………………

Key Responsibilities

主要职责

? Directs the work assignments of the assigned area to Room Attendants and other non supervisory person

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personnel.

负责给主管和员工分配工作任务。

? Identifies training needs and ensures departmental training plans are successfully implemented.

确认培训需求和保证部门的培训能够得到很好的贯彻执行。

? Provides support to front line personnel, so they can deliver the highest level of outstanding guest service

possible.

给第一线的员工以支持和鼓励，以便其能向客人提供更好的优质的服务。

? Assists in personnel matters such as evaluating and counseling.

帮助员工，如员工评估和员工的生活等方面。

? To ensure good interdepartmental communication, network and teamwork.

确保有个好的沟通环境和好的团队建设。

? To attend daily communication meetings and weekly Housekeeping meetings.

参加每天的部门会议和每周的部门例会。

? To act and follow up on all decisions, departmental meetings, programs and schedules decided by the Assistant

Housekeeper.

执行和跟进所有由行政副管家制定的决策，部门会议，计划等目标。

? Ensures that Housekeeping personnel are familiar with PA facilities for the purpose of assisting guests

保证所有员工熟悉PA内的所有设施设备，以便给客人提供更好的服务。

? Maintains open channels of communication with the Assistant Housekeeper on all matters affecting the

Housekeeping, Front Office, Engineering and Laundry Department.

在能够影响部门与前台，工程部和洗涤中心的关系等方面的事务要能够与行政副管家有着很好的沟

通渠道。

? Conducts regular meetings within assigned area.

给员工开例会。

? Follow up the flower pest control and plants in PA

跟进酒店的鲜花、虫害和植物管理。

? Ensure that the dilution of all cleaning chemicals is carried out according to the procedures. Check the safety of

the working condition and maintenance of the equipments.

保证所有清洁剂按照要求使用，检查员工的工作安全问题和维护清洁机器设备。

PRODU AND SERVICE QUALITY

产品和服务质量

? Daily check all public fields and ensure public areas of the hotel furniture, facilities is intact accord with hotel

standard.

每日检查所有公共场区域并保证酒店公共区域家私，设施设备是完好的符合酒店标准的。

? To ensure guest requests are met and company policies and standard procedures are implemented and

maintained.

保证客人的需求是符合要求的，并且要保证所提供的服务是按照标准去来完成的。

? To co-ordinate the spring cleaning/extra work schedule/maintenance requisitions of PA with the Assistant

在仪容仪表和礼貌礼节方面要有一个正确的标准和制度，并以此来督导员工。

? Monitors and controls Housekeeping tasks, such as lost and found, key control, security and emergency

procedures, that help maintain the health and security of personnel and guests..

监督和控制管家部的工作，如在失物招领，钥匙控制，安全和紧急事件的处理的方法，以保证客人

和酒店员工的人身财产的安全。

FINANCE

财政

? Control and analyses, on and on-going basis, departmental costs, to ensure performance against budget.

通过不断的控制来降低成本，以保证工作成效超出预算。

? To prepare work time and holiday schedule of staff and work according to productivity standard.

根据部门生产力来制定员工的工作和休假计划。

GENERAL

概要

? Handles other duties and projects as assigned.

处理其他的一些事务和被分配的工作。

? Is prepared to implement assigned tasks during emergencies such as fires, power cuts, and bomb threats.

随时准备好应付紧急事件像火警，停电，炸弹威胁。

? Encourages the highest possible standard of environmental management.

创造好的工作环境。

Occupational Health and Safety Responsibilities

职业保健及安全职责

? Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and

within OH&S guidelines.

表现出职业保健及安全职责方面的政策及程序的意识，确保在职业保健指导方针下安全地进行所有

程序并确保下属也是按此规程进行操作。

? Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

关心并知晓遵守职业、保健及安全方面的政策、法规及程序的职责。

? Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and

sensibly.

熟悉酒店安全、急救及消防、紧急应变程序，安全谨慎地操作设备。

? Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

发起消除安全隐患的行动并通知主管潜在的危险。

? Log security incidents and accidents in accordance with hotel requirements.

按照酒店要求记录安全事故及事件。

Key Competencies Key Tasks

主要资质 主要任务

Drive For Results

? Compete against a standard of excellence by setting high performance standards

and pursuing aggressive goals

获取结果

设立高工作标准并朝挑战性目标前进。

? Strive for constant improvements and takes responsibility for achieving business

? Establishes and interprets key performance indicators to manage the business,

? Has a broad knowledge of how the business is run, focuses on the major factors

Problem Solving and

Decision Making

解决问题及决策

? Diagnose problems and thoroughly analyze information to guide decision making.

? Evaluate and assimilate critical information when reaching conclusions and make

Customer Focus

聚焦客户

? Build and maintain positive relationships with all internal customers and guests in

? Take action to address these needs in order to exceed their expectations.

? Create a positive hotel image in every interaction with internal and external

? Adhere to hotel brand standards.

? Maintain a high level of product and service knowledge in order to explain and sell

? Assist guests and escort them to locations within the hotel at their request.

? Maintain knowledge of special programs and events in the hotel in order to

? Maintain current Hotel information to be able to provide information to guests.

? Implements procedures which enhance the guest experience.

Innovation

创新

? Generate new ideas and encourage creativity from your staff.

? Recognize the need for new and modified approaches.

Teamwork

团队精神

Adaptability

适应性

? Be comfortable and effective in an environment of ambiguity or change.

? Be receptive to new ideas and respond to workplace changes in a flexible and

? Complete tasks as directed by Management.

Impact and Influence

效果及影响

? Promote your ideas persuasively, and shape the opinion of subordinates and

? Build consensus for action and negotiate mutually beneficial solutions to problems.

? Establish influential contacts with suppliers.

Leading and

Developing People

领导并培养员工

? Inspire others to excel by clearly communicating business values and direction,

? Develop potential of others through coaching and development opportunities to

Cultural Awareness

文化意识

? Understands and takes into account the global nature of the business; works

神并确保有效的双向沟通。

可适应含糊或变化的环境，并有效率地工作。

optimistic manner.

善于接收新想法，以灵活乐观的方式回应工作中发生的改变。

完成由管理层指派的任务。

overcome resistance.

有说服性的提出自己的意见，并将下属的意归纳整理。

使行动能得到大多数人的支持，并通过协商取得双赢的解决方法。

与供应商建立有影响力的关系。